Returns & Exchanges
At Java House, we take pride in our premium flavors and want you to be completely satisfied with your purchase. If your order arrives damaged or incorrect, please reach out to us within 14 days for a replacement or full refund.
Contact Support
Email our customer service team with your order number and a brief description of the issue regarding your coffee or food items.
Provide Documentation
To help us maintain our quality standards, please include a clear photo of the damaged packaging or incorrect product received.
Receive Verification
Our team will review your request within 48 hours to confirm eligibility for a return, exchange, or store credit.
Final Resolution
Once approved, we will initiate your refund to the original payment method or ship your replacement items at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing